AI Agents
An AI agent goes beyond answering questions. Connected to your website, inbox, database, booking system, CRM and documents, it can understand a request, look up the right information, act in your systems and keep your team informed — within the rules and approval steps you define.
What we deliver
Website
Answers visitors, collects requests and starts bookings or enquiries.
Email
Reads incoming messages, prepares replies and files information.
Database
Looks up customers, orders, availability and history securely.
Internal software
Creates and updates records in the tools your team uses.
Booking system
Checks availability and prices, and prepares reservations.
APIs
Uses external services such as payments, maps or messaging.
CRM
Logs conversations, qualifies leads and schedules follow-ups.
Documents
Reads policies, price lists and contracts to answer correctly.
Automation rules and human approval — configured per client
You decide how much the agent may do on its own. It can draft replies for review, ask for approval before booking or updating data, or handle routine cases automatically and escalate the rest.
- Clear permissions for every tool the agent can use
- Approval steps for bookings, payments or sensitive replies
- Escalation to a person when the agent is unsure
- A complete record of every interaction and action
Example: a hotel reservation request
A guest sends a reservation request. The AI agent may:
Each step can run automatically or wait for staff approval, depending on your rules.
- 1
Understand the request
Language, intent and details of the message.
- 2
Verify the requested dates
Check that dates and stay length are valid.
- 3
Check room availability
Query the booking system in real time.
- 4
Identify the room type
Match guests and preferences to suitable rooms.
- 5
Calculate or retrieve the price
Use your rates, seasons and rules.
- 6
Generate a reply
A clear answer in the guest’s language.
- 7
Send or prepare the email
Automatically, or as a draft for staff approval.
- 8
Update the internal system
Create or hold the reservation.
- 9
Notify hotel staff
Alert the right person with a summary.
- 10
Keep a record
Store the interaction for follow-up and audit.
Business value
Available around the clock
Requests are handled evenings, weekends and across time zones.
Consistent answers
The same rules and information applied every time.
Staff focus on people
Your team spends time on guests and customers, not copy-paste.
Full traceability
Every step the agent takes is logged and reviewable.
Frequently asked questions
What is the difference between a chatbot and an AI agent?
A chatbot answers questions. An AI agent can also use tools — check availability, update a record, send an email — to complete a task, within the permissions you give it.
Can the agent act without approval?
Only if you decide so. Most projects start with human approval for important actions and automate routine cases once results are proven.
What happens with complex or unusual requests?
The agent is designed to recognize when it is unsure or when a request is outside its rules, and to hand it over to a person with a summary.
Which channels can an agent work on?
Website chat and email are the most common starting points. Channels such as WhatsApp, CRM and internal dashboards can be connected depending on the project and the provider’s API access.
Software • AI • Automation
Let’s talk about your project
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