AI Support Assistant
Customers expect quick, accurate answers in their own language. We build AI support assistants that work from your approved information, handle common questions, prepare replies for complex ones and pass conversations to your team when a person is needed.
Designed for
- Service businesses
- Hospitality & tourism
- E-commerce
- Support teams
Common challenges
- The same questions are answered manually every day
- Replies are slow outside office hours
- Requests arrive in several languages
- There is no overview of what customers ask most
What the system can include
Modules are selected and configured for each business — you only get what you need.
Channels
- Website chat
- Email assistant
- WhatsApp (possible integration)
- Contact form triage
Knowledge
- Knowledge base from your documents
- FAQs and policies
- Product and service data
Workflow
- Request classification
- Routing to the right person
- Human hand-off
- Lead capture with consent
Insights
- Conversation summaries
- Most-asked topics
- Quality review
How a support request is handled
A typical flow — adapted to your rules and channels.
- 1
Customer asks
On the website chat or by email.
- 2
AI classifies the request
Topic, urgency and language.
- 3
AI searches approved knowledge
Your documents, policies and data.
- 4
Answer or draft
Replies directly, or drafts for review.
- 5
Hand-off when needed
Complex cases go to your team with a summary.
- 6
Everything is logged
For quality review and improvement.
What changes for your business
Faster first response
Common questions answered in seconds.
Multilingual by default
Customers are answered in their own language.
Team focus
People handle the conversations that need people.
Better insight
Know what customers ask and improve your services.
Software • AI • Automation
Let’s design a system for your business
Tell us about your business and the problem you want to solve. We’ll suggest a practical way forward.